Terms of service

1. Our Products All guitars, basses, bodies, necks, and hand-wound pickups are handcrafted and made to order in the UK. Product images are for illustrative purposes — natural variations in tone woods mean each item may differ slightly in grain and colour.

2. Orders & Payment By completing a purchase you confirm that all information provided is accurate and that you are authorised to use the payment method provided. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued.

3. Made-to-Order & Lead Times As all products are built to order, lead times will vary. Estimated lead times are provided at the time of order. We will notify you of any significant delays. Lead times are estimates and not guaranteed delivery dates.

4. Pricing All prices are listed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to update pricing at any time. The price charged will be the price displayed at the time your order is placed.

5. Shipping We ship worldwide. Shipping costs and estimated delivery times are displayed at checkout. International customers are responsible for any import duties, taxes, or customs fees applicable in their country.

6. Returns & Refunds Please refer to our Returns & Refund Policy for full details on returns, damaged items, and refunds.

7. Intellectual Property All content on this website — including product designs, build plans, images, and text — is the intellectual property of Haynes Guitar & Bass Build and may not be reproduced, distributed, or used without prior written permission.

8. Digital Products CNC build plans and digital downloads are provided for personal use only. They may not be resold, shared, or used for commercial production without our express written consent.

9. Limitation of Liability To the fullest extent permitted by law, Haynes Guitar & Bass Build shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact For any questions regarding these terms, please contact us at [your email address].